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Department of IT, BT and S & T
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Government Of Karnataka
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RURAL BPO SCHEME
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Karnataka State, during the last decade, has emerged as the front-runner in IT /
BPO / ITESsectors. Bangalore is the acknowledged leader in the global IT space.
The city is well known for its software services, R & D, BPO and ITES, which are
the largest employment generating sectors. The BPO / ITES sectors alone provide
direct employment to over two lakh persons in Bangalore.
A BPO unit could be voice-based, data-based or a combination of both, and engaged
in customer interaction, finance and accounting services, call center and medical
transcription, engineering and design data management, insurance and medical services,
data management etc. Such services generally do not require highly professional
knowledge. Persons with simple education and computer knowledge could be gainfully
employed in such BPO units. Soft technical skills, communication skills and computer
knowledge are sufficient for employment in the BPO sector.
Government intends to start Rural IT programmes for creating IT-based employment
opportunities in Rural areas, primarily aimed at promoting and setting-up of BPO
services in rural areas. A declaration to this effect has also been made in the
State's budget for the financial year 2008-09.
A Rural BPO unit is distinct from a Common Service Centre [such as Nemmadi]. A Common
Service Centre offers Government to Citizen [G 2 C] services such as caste and income
certificates, birth and death certificates, payment of bills of public utilities
etc. A Rural BPO unit would be a revenue-based business model set-up by enterprising
persons from the private sector. The role of Government is limited to that of a
catalyst and facilitator / enabler. There would be no Government to Citizen [G 2
C] services, but Business-to-Business [B 2 B] services would be offered by Rural
BPO Units.
Government proposes to incentivize setting-up of Rural BPO units in Taluka / Hobli
headquarters, having a population of less than one lakh. All the Taluka / Hobli
headquarters have the necessary IT infrastructure, especially Broadband connectivity.
Government financial support to promote setting-up of Rural BPO units would be limited
to manpower training subsidy and subsidy to meet the cost of building rentals and
internet connectivity.
For more information please contact:
Karnataka Biotechnology and Information
Technology Services (KBITS)
#9, UNI Building, Thimmaiah Road
Vasanthnagar
Bangalore-560052
Ph: 2207006 (o), 413275109(fax)
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